Privacy Policy

Please read these Privacy and Policy carefully before using our service.

1. Introduction

Welcome to Zylocart! This privacy policy explains how we collect, use, protect, and disclose your information.
This policy applies to all users of Zylocart's services across our website and mobile applications.

2. Information We Collect

a) Personal Information

We may collect:

• Name
• Phone number
• Email address (if applicable)
• Delivery address

b) Location Information

We may collect your device location to:

• Show nearby restaurants
• Enable accurate delivery
• Track orders in real time

c) Order Information

• Items ordered
• Order history
• Payment details (processed securely via third-party providers)

3. Microphone Access (RECORD_AUDIO Permission)

Our app may request access to your device’s microphone to enable in-app voice calling between customers and delivery partners.

• Microphone is used only during active calls
• We do not record, store, or share audio conversations
• Microphone is not accessed in the background
• You can revoke this permission anytime in your device settings.

4. How We Use Your Information

We use collected data to:

• Process and deliver orders
• Connect customers with delivery partners
• Provide customer support
• Improve app performance and user experience

5. Data Sharing

We may share limited data with:

• Delivery partners (for order fulfillment)
• Restaurant partners
• Service providers (e.g., payment gateways)

We do not sell your personal data.

6. Data Security

We implement appropriate security measures to protect your information from unauthorized access, misuse, or disclosure.

7. Third-Party Services

Our app may use third-party services such as:

• Payment gateways

3. Use of Information

3.1 Service Provision

Your information helps us deliver and improve our services, process payments, and communicate with you
regarding your orders and our services.

3.2 Marketing

With your consent, we may use your information to send you promotional information about new products,
special offers, and other information we think you may find interesting.

3.3 Analytics

We use data analytics to improve website functionality, service offerings, and customer experiences.

4. Data Sharing

4.1 Third-party Service Providers

We may share your information with service providers who assist us in conducting business,
such as payment processors and delivery partners.

4.2 Legal Requirements

We may disclose your information if required by law or in response to legal processes
or potential threats to the physical safety of any person.

5. Data Security

We employ strong security measures to protect your information from unauthorized access,
alteration, disclosure, or destruction. However, no internet-based service can guarantee complete security.

6. Your Rights

6.1 Access and Correction

You have the right to request access to and correction of your personal information.

6.2 Opt-out

You can opt-out of receiving marketing communications from us at any time.

6.3 Complaints

You have the right to lodge a complaint with a supervisory authority about our handling of your personal information.

7. Changes to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

8. Contact Us

If you have any questions about this privacy policy, please contact us at privacy@zylocart.co.in.